Course Completed
Course Completed
Course 08: Handling Objections & Complaints
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Learn more
8 Steps for Handling Objections & Complaints.pdf
Introduction
Objections Can Be Great
Objections Can Be Great Quiz
The Ability to Correctly Handle Objections
The Ability to Correctly Handle Objections Quiz
Complaints Are Not Objections
Complaints Are Not Objections Quiz
Objection or Complaint?
Objection or Complaint? Quiz
Never Play Defense
Never Play Defense Quiz
The Power of Agreement
The Power of Agreement Quiz
Easton University System for Handling Complaints
Easton University System for Handling Complaints Quiz
Step 1: Treat Everything as a Complaint
Step 1: Treat Everything as a Complaint Quiz
Step 2: Agree with the Complaint and Move Forward
Step 2: Agree with the Complaint and Move Forward Quiz
Step 3: If Complaint Persists Ask Them for Solutions
Step 3: If Complaint Persists, Ask Them for Solutions Quiz
Step 4: If Complaint Persists Show Commitment to a Solution
Step 4: If Complaint Persists, Show Commitment to a Solution Quiz
Step 5: If Complaint Persists Offer a Solution
Step 5: If Complaint Persists, Offer a Solution Quiz
Step 6: Ask If It Is “Stopping Them From _______"
Step 6: Ask If It Is “Stopping Them From ______" Quiz
Step 7: Ask If It Is The Only Thing Stopping Them
Step 7: Ask If It Is The Only Thing Stopping Them
Step 8: Use “All Things Being Equal”
Step 8: Use “All Things Being Equal” Quiz
“I’d rather buy from them”
“I’d rather buy from them” Quiz
Follow Back
Follow Back Quiz
Choose Wisely
Choose Wisely Quiz
Don’t Delay Things
Don’t Delay Things Quiz
Less is More
Less is More Quiz
The Uno Reverse Card
The Uno Reverse Card Quiz
Remove Barriers
Remove Barriers Quiz
Reduce or Share the Risk
Reduce or Share the Risk Quiz
Downselling
Downselling Quiz
Upselling
Upselling Quiz
Upselling to Resistance & Rejection
Upselling to Resistance & Rejection Quiz
Understanding the Rational Impact
Understanding the Rational Impact Quiz
Understanding the Emotional Impact
Understanding the Emotional Impact Quiz
Confirm Money is the Issue
Confirm Money is the Issue Quiz
Avoid Breaking Out Your Cost Structure
Avoid Breaking Out Your Cost Structure Quiz
Reduce the Scope Don’t Lower the Price
Reduce the Scope Don’t Lower the Price Quiz
Talk to the Decision Maker
Talk to the Decision Maker Quiz
Evaluating Alternatives
Evaluating Alternatives Quiz
We don’t have the money/budget/funds right now
We don’t have the money/budget/funds right now Quiz
Course Completed
Handling Objections & Complaints Work Book.pdf
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Course 08: Handling Objections & Complaints
Buy now
Learn more
8 Steps for Handling Objections & Complaints.pdf
Introduction
Objections Can Be Great
Objections Can Be Great Quiz
The Ability to Correctly Handle Objections
The Ability to Correctly Handle Objections Quiz
Complaints Are Not Objections
Complaints Are Not Objections Quiz
Objection or Complaint?
Objection or Complaint? Quiz
Never Play Defense
Never Play Defense Quiz
The Power of Agreement
The Power of Agreement Quiz
Easton University System for Handling Complaints
Easton University System for Handling Complaints Quiz
Step 1: Treat Everything as a Complaint
Step 1: Treat Everything as a Complaint Quiz
Step 2: Agree with the Complaint and Move Forward
Step 2: Agree with the Complaint and Move Forward Quiz
Step 3: If Complaint Persists Ask Them for Solutions
Step 3: If Complaint Persists, Ask Them for Solutions Quiz
Step 4: If Complaint Persists Show Commitment to a Solution
Step 4: If Complaint Persists, Show Commitment to a Solution Quiz
Step 5: If Complaint Persists Offer a Solution
Step 5: If Complaint Persists, Offer a Solution Quiz
Step 6: Ask If It Is “Stopping Them From _______"
Step 6: Ask If It Is “Stopping Them From ______" Quiz
Step 7: Ask If It Is The Only Thing Stopping Them
Step 7: Ask If It Is The Only Thing Stopping Them
Step 8: Use “All Things Being Equal”
Step 8: Use “All Things Being Equal” Quiz
“I’d rather buy from them”
“I’d rather buy from them” Quiz
Follow Back
Follow Back Quiz
Choose Wisely
Choose Wisely Quiz
Don’t Delay Things
Don’t Delay Things Quiz
Less is More
Less is More Quiz
The Uno Reverse Card
The Uno Reverse Card Quiz
Remove Barriers
Remove Barriers Quiz
Reduce or Share the Risk
Reduce or Share the Risk Quiz
Downselling
Downselling Quiz
Upselling
Upselling Quiz
Upselling to Resistance & Rejection
Upselling to Resistance & Rejection Quiz
Understanding the Rational Impact
Understanding the Rational Impact Quiz
Understanding the Emotional Impact
Understanding the Emotional Impact Quiz
Confirm Money is the Issue
Confirm Money is the Issue Quiz
Avoid Breaking Out Your Cost Structure
Avoid Breaking Out Your Cost Structure Quiz
Reduce the Scope Don’t Lower the Price
Reduce the Scope Don’t Lower the Price Quiz
Talk to the Decision Maker
Talk to the Decision Maker Quiz
Evaluating Alternatives
Evaluating Alternatives Quiz
We don’t have the money/budget/funds right now
We don’t have the money/budget/funds right now Quiz
Course Completed
Handling Objections & Complaints Work Book.pdf