Course 05: The Perfect Phone Call
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- Introduction
- Not to Be Confused with Prospecting
- Not to Be Confused with Prospecting Quiz
- The Importance of the Telephone
- The Importance of the Telephone Quiz
- Power of Reach Out to You Personally and My People
- Power of Reach Out to You Personally and My People Quiz
- What the Perfect Call Discovers
- What the Perfect Call Discovers Quiz
- 4 Types of Calls You Will Receive
- 4 Types of Calls You Will Receive Quiz
- The Perfect Greeting
- The Perfect Greeting Quiz
- Talk vs Actionable Information
- Talk vs. Actionable Information Quiz
- Never Assume ANYTHING
- Never Assume ANYTHING Quiz
- Amateurs Focus on the Wrong Things
- Amateurs Focus on the Wrong Things Quiz
- Areas to Focus Your Questions
- Areas to Focus Your Questions Quiz
- Find the Why Behind Every What
- Find the "Why" Behind Every "What"
- The Why Behind The Why
- The "Why" Behind The "Why" Quiz
- When Questions
- When Questions Quiz
- The Power of Learning What Makes That Date Important
- The Power of Learning What Makes That Date Important Quiz
- Knowing What Research They Have Done Already
- Knowing What Research They Have Done Already Quiz
- Current Situation Questions
- Current Situation Questions Quiz
- Ideal Situation Questions
- Ideal Situation Questions Quiz
- Past Experiences Questions
- Past Experiences Questions Quiz
- Questions About How They Perceive The Value
- Questions About How They Perceive The Value Quiz
- Questions to Understand The Real Value
- Questions to Understand The Real Value Quiz
- Sword & Shield for the Phone
- Sword & Shield for the Phone Quiz
- Mirroring on the Phone
- Mirroring on the Phone Quiz
- “What Is Your Biggest Reason For ____”
- “What Is Your Biggest Reason For ____” Quiz
- “Unpack that for me”
- “Unpack that for me” Quiz
- “Tell me more”
- “Tell me more” Quiz
- “What research have you done on us?"
- “What research have you done on us?” Quiz
- “What is most important to you?"
- “What is most important to you?” Quiz
- “What do you want to see first?"
- “What do you want to see first?” Quiz
- “Why do you want to see that first?"
- “Why do you want to see that first?” Quiz
- Why is that
- “Why is that” Quiz
- “How is that affecting you?"
- “How is that affecting you?” Quiz
- Leading with “just out of curiosity”
- Leading with “just out of curiosity” Quiz
- "Does that match what you need"
- "Does that match what you need?" Quiz
- Did I miss anything
- "Did I miss anything" Quiz
- Always Set a Clear Next Step
- Always Set a Clear Next Step Quiz
- Post Call Personal Debrief
- Post Call Personal Debrief Quiz
- Post Call Confirmation
- Post Call Confirmation Quiz
- Speech Pattern for the Phone
- Speech Pattern for the Phone Quiz
- Air Traffic Control Cards
- Air Traffic Control Cards Quiz
- Course Completed
- The Perfect Phone Call Work Book.pdf

“How is that affecting you?” Quiz

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