Course 12: Power Responses
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- Introduction
- Knowing What to Say
- Knowing What to Say Quiz
- Would it help if I gave you an example?
- Would it help if I gave you an example? Quiz
- Relabeling “Expensive”
- Relabeling “Expensive” Quiz
- Compared to what?
- Compared to what? Quiz
- You are Too Expensive: Comparison Solution
- You are Too Expensive: Comparison Solution Quiz
- You are Too Expensive: Agreement Solution
- You are Too Expensive: Agreement Solution Quiz
- You are Too Expensive: Too Expensive for THAT
- You are Too Expensive: Too Expensive for THAT Solution Quiz
- I need to check with _____ first
- I need to check with _____ first Quiz
- Positively Acknowledge Every Offer
- Positively Acknowledge Every Offer Quiz
- Acknowledge Every Complaint
- Acknowledge Every Complaint Quiz
- “What makes you say that?"
- “What makes you say that?” Quiz
- “That's more than enough time”
- “That's more than enough time” Quiz
- “You Are Right”
- “You Are Right” Quiz
- “I Agree with You”
- “I Agree with You” Quiz
- “I Hear You”
- “I Hear You” Quiz
- “I Understand”
- “I Understand” Quiz
- Great Question
- Great Question Quiz
- What makes that important?
- What makes that important? Quiz
- What’s a good next step?
- What’s a good next step? Quiz
- Feel, Felt, Found
- Feel, Felt, Found Quiz
- Does that match what you were looking for?
- Does that match what you were looking for? Quiz
- Does that match what you need?
- Does that match what you need? Quiz
- Did I miss anything?
- Did I miss anything? Quiz
- How have things changed?
- How have things changed? Quiz
- What's holding you back?
- What's holding you back? Quiz
- Why did you want to have this conversation?
- Why did you want to have this conversation? Quiz
- What if they say no?
- What if they say no? Quiz
- How do you think ___ would evaluate the success?
- How do you think ___ would evaluate the success of ____? Quiz
- Why isn't this ___ working for you right now?
- Why isn't this ___ working for you right now? Quiz
- “You don’t have time?"
- “You don’t have time?” Quiz
- “You don’t have budget?"
- “You don’t have budget?” Quiz
- “You don’t like your ______?”
- “You don’t like your _____?” Quiz
- If you don't _______
- If you don't _______ Quiz
- What are you hoping will be different?
- What are you hoping will be different? Quiz
- Facts Tell, Stories Sell
- Facts Tell, Stories Sell Quiz
- Remember they are a “rookie”
- Remember they are a “rookie” Quiz
- Answer Questions with Questions
- Answer Questions with Questions Quiz
- “When you say ______ what do you mean by that_”
- “When you say ______ what do you mean by that?” Quiz
- “Has that had an impact on you? / In what way though?”
- “Has that had an impact on you? / In what way though?” Quiz
- “Can You Just Send Me Some Information?"
- “Can You Just Send Me Some Information?” Quiz
- “You will need to reach out to ____”.
- “You will need to reach out to ____” Quiz
- In What Way?
- In What Way? Quiz
- Seems Like You Have a Reason for Saying That
- Seems Like You Have a Reason for Saying That Quiz
- Course Completed
- Power Responses Work Book.pdf

Acknowledge Every Complaint

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